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Frequently Asked Questions
Installation Questions
- Why don't I see a download button when I go to getviigo.com in my mobile browser?
- How do I install Viigo?
- When I upgrade will my feeds be preserved?
- What should I do if I end up with two Viigo icons on my BlackBerry home screen?
- How do I delete Viigo?
- Why won't Viigo run on my Motorola Q?
Account Questions
- Why create a Viigo account?
- How do I create a Viigo account?
- I have created a Viigo account. Why have I not received an email confirming my registration?
- Why does my account information (within Viigo) indicate that my email isn't validated?
- Why am I not receiving the validation email?
- Why is my user name or password not being accepted when I try to validate my account?
- How do I 'Sign In' to the MyViigo website?
- I forgot my user name. How do I retrieve it?
- I forgot my password. How can I reset it?
- How do I change my temporary password to something I can easily remember?
- How do I change my primary address in Viigo?
- What address is used when I email articles using Viigo?
- Where can I find your privacy policy?
Connection Questions
- Viigo is no longer receiving articles. What can I do?
- What should I do if my network connection keeps resetting itself?
- What do I do if I get an 'Unable to Connect' error?
- Why am I presented with a 'Permission Denied' dialog box when I try to start Viigo?
- What should I do if I get the message, "A problem occurred when trying to create or access your account..."?
- What should I do if I get error code 401?
- How can I get Viigo working on Cingular/AT&T in the US?
- How can I get Viigo working on T-Mobile in the UK?
- How can I get Viigo working on T-Mobile in the US?
- What are the specific carrier settings for TCP, APN, WAP, Gateway, and Port?
- Does the Viigo beta support Wi-Fi?
Usage Questions
- Why do I have duplicate articles?
- How do I add feeds to Viigo?
- How do I add an aggregator like Google Reader?
- Does Viigo sync with Google Reader?
- Does Viigo store my Google Reader user name and password?
- How do I remove an aggregator like Google Reader?
- How do channel updates work?
- Why is the counter for All Saved Items always set to zero?
- What are the Viigo hotkeys?
Services Questions
- Why don't I see any services?
- Can I customize the services on my Viigo main screen?
- When will Podcasts be available?
- Why is the city I added to the Weather Service showing out-of-date temperatures?
- Why are the initial installments for my books in DailyLit no longer listed?
- Why aren't my Local Interest searches working?
- How can I change the stocks that are listed in the Stocks Service?
- Why don’t you have Movies & Showtimes?
- Why don’t you have traffic alerts?
- How do I track a package?
General Questions
- What are the minimum system requirements?
- How do I pronounce Viigo?
- How can I tell which BlackBerry operating system my device uses?
- How can I tell whether I am running Viigo SE or Viigo CE?
- Should I install Viigo CE?
Reported Issues
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