Frequently Asked Questions

Why is my user name or password not being accepted when I try to validate my account?

When validating, if you repeatedly receive the following message, “Oops! The username and/or password are incorrect. Please try again,” it’s likely the user name or password you are typing does not match our records.

Please submit a support ticket. In the ticket, provide your user name and the email address associated with your account. Viigo Support will send you an email with your user name and password that we have on our records. You will then be able to use this information to sign in.

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