Frequently Asked Questions

I forgot my user name. How do I retrieve it?

Once you create a Viigo account, you are automatically signed in to Viigo on your device. The only other time your user name and password are required is to log in to the MyViigo website. If you don’t do this frequently, you could forget your user name, in which case you can request that Viigo email it to you.

To have Viigo email you the user name:

1) Go to MyViigo.

2) Click the Forgot Username? link.

3) Enter your primary email address and click OK.

Viigo will send you a “Viigo Forgotten Username” email with your user name in it.

Note: If you are using an earlier version of Viigo (earlier than Windows Mobile 2.3.35 or earlier than BlackBerry 2.2.69 and 2.2.70), your account does not have an email associated with it and so you cannot retrieve your user name using this method. You should upgrade to the latest version of Viigo at

< Back to F.A.Q.