Career Opportunities

Are you ready to join Viigo?

At Viigo, we're always looking for talented people. We're on the leading edge of today's technology – you can be part of this exciting environment. Our focus is on the wireless world and the delivery of content and media over wireless Internet connections. We believe our people make the difference! We are a dynamic team of talented professionals. Imagine a company that offers its team an engaging and diverse work environment. Design, Create, Solve, Build and Lead... all words that express who we are. We are serious about attracting and retaining people with the best aptitudes and attitudes! If you enjoy working in a results driven environment dealing with leading edge companies on a global basis, then we would love to hear from you.

To submit your resume, send an email to .

Available Positions:

Support Specialist

Viigo™ is revolutionizing the way people access information on their smartphones. In one simple, fully customizable application, Viigo delivers news, weather, flight schedules and status, real-time sports scores, stock quotes and market data, entertainment, hotel and restaurant reviews, blogs, and much more. The company's goal is to continue building the Viigo platform into a world-class mobile solution, and is looking to grow the team with the best and brightest talent in the Toronto area.

As a member of the Development team, the Support Specialist will work closely with Quality Assurance and Development staff to maintain a high level of customer satisfaction and to probe deeper into customer issues as required. The ideal candidate will:

• Be customer focused with the ability to listen to customers, identify their needs and provide relevant information in a courteous and professional manner by e-mail, telephone, online forum participation, blog posts, and other methods by which Viigo communicates with customers.
• Work with Services, Product Management, Development, and Quality Assurance staff to understand product information pertaining to functionality, features, user interface and procedures related to the products of Viigo.
• Obtain more detailed investigation of customer issues as required.
• Building a knowledge base of customer issues and responses to them, to facilitate efficient handling of support issues.
• Identify areas where improved company processes or new or improved customer documentation could increase customer satisfaction with the products or with the support process.
• Provide regular reporting on the status of customer issues, through problem reporting tools and inter-department meetings.

Requirements:

• At least 6 months to a year of experience in a customer service/call centre role, preferably dealing with mobile products and services
• A college diploma, university degree, or professional equivalent
• Exceptional written and verbal communication
• Possesses strong analytical and troubleshooting skills
• Must be able to prioritize and organize multiple projects

Salary: Commensurate with experience