Frequently Asked Questions

What should I do if my network connection keeps resetting itself?

Sometimes your BlackBerry service books get deleted or corrupted and this can cause connection issues on your device that prevent Viigo from working. Also, if you have travelled outside of your country and have had connection issues since returning, it could be because of a service book issue.



If your network connection keeps resetting and you continuously lose your connection, you should make sure that the "IPPP for BIBS [IPPP]" service book is on your device and working properly.



To check for the "IPPP for BIBS [IPPP]" service book:



1) On your BlackBerry main screen, click the Options icon.



2) If you're running Viigo on a 4.0 operating system, in Options, select Service Book.



OR



If you're running Viigo on a 4.1 or above operating system, in Options, select Advanced Options > Service Book.



For more information, see How can I tell which BlackBerry operating system my device uses?



3) The "IPPP for BIBS [IPPP]" service book should appear in the Service Book list with a check mark beside it. If it does not appear or if it does not have a check mark beside it, request the service book again. For more information see “To request the service book,” below.



4) If you have been travelling outside of your country and have had connection issues since returning, you should delete the service book and then request it again. To delete the service book, highlight "IPPP for BIBS [IPPP]" and click Menu > Delete.



To request the service book:



1) On your BlackBerry main screen, click the Options icon.



2) If you're running Viigo on a 4.0 operating system, in Options, select Host Routing Table.



OR



If you're running Viigo on a 4.1 or above operating system, in Options, select Advanced Options > Host Routing Table.



For more information, see How can I tell which BlackBerry operating system my device uses?



3) Click Menu > Register Now.



4) Check for the "IPPP for BIBS [IPPP]" service book, as described above.



Note: If you are on a BlackBerry Enterprise Server (BES), your BES Administrator may have to refresh service books so that "IPPP for BIBS [IPPP]" appears on your device.



5) If the service book appears, but you still cannot connect, reset your network connection.



Resetting Your Network Connection



You can only reset your network connection if you are running Viigo SE. For more information, How can I tell whether I am running Viigo SE or Viigo CE?



To reset your network connection:



1) Run Viigo.



2) From the Viigo home screen, click Menu > Options.



3) Click Network and select Auto.



4) Click Menu > Save.



If this doesn't resolve your issue, see the "Why does my connection reset?" question.

< Back to F.A.Q.