Frequently Asked Questions

What should I do if I get the message, "A problem occurred when trying to create or access your account..."?


If you get the following message, "A problem occurred when trying to create or access your account. There may be insufficient wireless coverage, or the server may be offline for maintenance. Please try again later. If the problem persists, please contact Viigo support." check your Viigo permission and make sure Email/Messaging and PIM are set to allow.



To set Viigo permissions:



1) From your Blackberry home screen, click the Options icon.



2) Click Advanced Options.



3) Click Applications.



4) Highlight Viigo.



5) Click Menu > Edit Permissions.



6) Under User Data, make sure Email/Messaging and PIM are set to Allow.



7) Save your changes.


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