Frequently Asked Questions

Why am I not receiving the validation email?

Most Viigo users receive our validation emails without any issues. However, users on any Earthlink domain may experience problems due to the constraints of the system we use to send the validation email which is different than the system we use for support email. Unfortunately, this is not something we can not resolve on our end.

That said, you can try one of two possible fixes:

1) Add [email protected] to your address book.

2) If possible, use a different email address as your primary Viigo address.

Note: We encourage all of our users to validate their account; it will make it easier for you to retrieve your account information in the future.

< Back to F.A.Q.